File online an callback request for an time that's suits you.

The Prepaid Call-Back Package comes in two sizes, 2 or 5 call back. The following table explain what you get from a callback package.

Call-Back Support Plans


Time calculation
How many callbacks do I get?		Depending on purchased Package
What is the maximum guranteed time for each callback?		10 Minutes
Can I check the support balance online?		YES
How can I get additional callback Support?		Purchase New Bundle
When will extra time be invoiced?		n.a.
What other options do I have for additional support?		Upgrade to: Prepaid Support Support Contract
Available CallBack Packages :	CBP-2 CBP-5	$20.00 $45.00

Scope of Service
Support of HTML,PHP,MySQL		YES
Support Smarty Template engine		YES
Support WHM / Cpanel		YES

What are the Support Methods?
Outbound phone support		YES

Service Level Guarantees
How many users can use the Online Helpdesk		No limitation

What Payment options do you offer?
PayPal (PayPal account not required)		YES
VISA, Master Card, American Express		YES
Cheque		YES
What is the billing cycle?		Once per Bundle

What other terms are applicable?
For how long is my support credit valid?		12 Month
Can I upgrade for free?		n.a.
Can I downgrade for free?		n.a.
What is the minimum contract period?		n.a.
When can I end my contract?		n.a.

If you have any question plase send a ticket. It is our pleasure to assist you.